Terms of Service

1. What Tickle Does

Tickle is an alarm, reminder, timer, and scheduling application designed to help you organize things you do not want to forget.

Depending on the functionality available to you, Tickle may allow you to:

• Create and manage alarms;
• Create and manage reminders;
• Set recurring alarms or reminders;
• Configure alarm sounds and other alarm preferences;
• Use stopwatch, timer, or world-clock functionality;
• Enter natural-language scheduling instructions;
• Use artificial intelligence to interpret natural-language scheduling instructions;
• Receive notifications associated with alarms and reminders; and
• Use other scheduling and productivity functionality that we make available.

For example, instead of manually configuring an alarm, you may be able to tell Tickle something like:

“Wake me up at 7:30 every weekday starting next Monday.”

Tickle may use artificial intelligence to interpret that instruction and configure an alarm based on its interpretation.

Tickle is under active development. Features may be added, modified, improved, limited, or removed over time.

2. Accepting These Terms

By using the Services, you represent that:

• You have read and understood these Terms;
• You agree to be legally bound by them;
• You have the legal capacity to enter into these Terms; and
• Your use of Tickle will comply with applicable laws and regulations.

If you use Tickle on behalf of an organization or other legal entity, you represent that you have authority to bind that organization or entity to these Terms.

If you do not have that authority, you may not use the Services on its behalf.

3. Eligibility

You must be at least 13 years old to use Tickle.

If you are under the age of majority where you live, your parent or legal guardian may need to review and agree to these Terms on your behalf where required by applicable law.

Tickle is not directed to children under 13.

If we learn that a person under 13 is using Tickle in circumstances where their use is not legally permitted, we may suspend or terminate the account and take appropriate steps regarding associated personal information in accordance with our Privacy Policy.

4. Your Account

Certain Tickle functionality may require you to create an account.

You agree to:

• Provide accurate information when creating your account;
• Keep your account information reasonably current;
• Maintain the confidentiality of your login credentials;
• Not share your credentials with unauthorized persons;
• Take reasonable steps to prevent unauthorized access to your account; and
• Notify us promptly if you believe your account has been compromised.

You are responsible for activity conducted through your account to the extent permitted by applicable law.

If you believe that someone has gained unauthorized access to your account, contact us at [email protected].

We may take reasonable actions to protect your account, including requiring authentication, temporarily restricting access, resetting credentials, or suspending an account where we reasonably believe that doing so is necessary to prevent unauthorized access, fraud, abuse, or harm.

5. Licence to Use Tickle

Tickle and its software are licensed, not sold, to you.

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable licence to access and use the Services for your own lawful purposes.

This licence does not transfer ownership of Tickle, its software, intellectual property, or underlying technology to you.

Except where applicable law expressly permits otherwise, you may not:

• Copy Tickle or any material portion of its software;
• Sell, rent, lease, sublicense, distribute, or commercially exploit the Services;
• Modify or create derivative works from Tickle;
• Reverse engineer, decompile, disassemble, or attempt to derive Tickle's source code;
• Circumvent technical restrictions or access controls;
• Remove copyright, trademark, or proprietary notices;
• Use Tickle's software, interfaces, or infrastructure to create a competing product through unauthorized access; or
• Exercise any rights in the Services that are not expressly granted under these Terms.

Restrictions on reverse engineering or similar conduct apply only to the extent permitted by applicable law.

Certain software incorporated into Tickle may be subject to open-source licences. Where an applicable open-source licence grants rights that conflict with these Terms, the open-source licence will control with respect to that software.

6. Your Content

“Your Content” means information you intentionally enter, create, or store through Tickle, such as:

• Alarm names;
• Reminder names;
• Notes or descriptions;
• Scheduling instructions;
• Natural-language prompts; and
• Other information you provide when using the Services.

You Own Your Content

As between you and Tickle, you retain ownership of Your Content.

These Terms do not transfer ownership of Your Content to Tickle.

Limited Permission to Operate the Service

You give Tickle a limited, non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, transmit, and otherwise use Your Content only to the extent reasonably necessary to operate, secure, maintain, and provide the Services to you, and as otherwise described in our Privacy Policy.

For example, if you enter:

“Remind me to submit my assignment tomorrow at 5 PM,”

Tickle may need to process that instruction in order to determine what reminder you are asking it to create.

This licence exists only for purposes connected with operating Tickle and does not give us ownership of Your Content.

Subject to reasonable technical, backup, security, and legal-retention requirements, this licence ends when Your Content is deleted from our systems.

AI Training

We do not use your private alarms, reminders, scheduling instructions, natural-language prompts, or other private Tickle content to train general-purpose artificial intelligence models.

We may use aggregated, de-identified, technical, or non-content information to understand and improve the performance and reliability of Tickle, as described in our Privacy Policy.

Your Responsibility for Your Content

You are responsible for Your Content and for ensuring that you have the right to provide it to Tickle.

You may not knowingly use Tickle to store or process information in a way that violates applicable law or the rights of another person.

7. Artificial Intelligence and Natural-Language Scheduling

Tickle may use artificial intelligence or machine-learning technology to interpret natural-language scheduling instructions.

AI can be useful, but it is not perfect.

An AI-powered system may:

• Misinterpret what you mean;
• Select the wrong date;
• Select the wrong time;
• Misinterpret AM and PM;
• Misinterpret recurrence instructions;
• Misinterpret relative dates such as “next Friday”;
• Misinterpret time zones;
• Produce incomplete results;
• Fail to recognize part of an instruction; or
• Otherwise produce an output different from what you intended.

For example, if you say:

“Wake me up at 8 tomorrow,”

you are responsible for checking that Tickle created an alarm for the date and time you actually intended.

Review AI-Generated Scheduling

You should review alarms and reminders created through natural-language scheduling before relying on them.

Tickle may provide confirmation screens, previews, or other mechanisms to help you review interpreted scheduling instructions. You are responsible for checking important information, including dates, times, recurrence settings, and alarm status.

AI-generated outputs are provided to assist you with scheduling. They are not guaranteed to be accurate, complete, or appropriate for every situation.

Tickle's AI features do not provide medical, legal, financial, or other professional advice and are not intended to make decisions producing legal or similarly significant effects about you.

8. Important Information About Alarm Reliability

PLEASE READ THIS SECTION CAREFULLY.

Tickle is designed to provide useful and reliable alarms and reminders. However, no alarm, reminder, notification, mobile application, operating system, or electronic device can be guaranteed to operate without interruption or failure.

An alarm, reminder, notification, timer, or other alert may fail, be delayed, be suppressed, or operate differently than expected for reasons that may include:

• Your device being powered off;
• A depleted battery;
• Device volume or audio settings;
• Notification settings;
• Focus, Do Not Disturb, silent, sleep, or similar device modes;
• Permissions being disabled or revoked;
• Operating-system restrictions;
• Background-execution restrictions;
• Battery-optimization settings;
• Changes to device settings;
• Software updates;
• Changes made by the device manufacturer or operating-system provider;
• Incorrectly configured alarms;
• Time-zone changes;
• Daylight-saving-time changes;
• Network or infrastructure failures where network access is relevant;
• Third-party service outages;
• Device malfunction;
• Software bugs;
• Data corruption;
• AI interpretation errors; or
• Circumstances outside Tickle's reasonable control.

You are responsible for maintaining your device, permissions, notification settings, audio settings, and other settings necessary for Tickle to function as intended.

Where Tickle provides a way to review whether an alarm or reminder has been successfully configured, you should check that information before relying on the alarm.

9. Acceptable Use

You may use Tickle only for lawful purposes and in accordance with these Terms.

You agree not to:

• Violate applicable laws or regulations;
• Violate another person's intellectual-property, privacy, confidentiality, or other legal rights;
• Attempt to access another user's account without authorization;
• Impersonate another person or misrepresent your identity;
• Use Tickle to distribute malware, viruses, or malicious code;
• Attempt to compromise, test, probe, or circumvent Tickle's security without authorization;
• Interfere with or disrupt the Services, servers, networks, or infrastructure;
• Circumvent technical limits or access restrictions;
• Use automated systems, bots, scrapers, or similar technologies to access the Services in a manner not authorized by us;
• Use the Services in a way that imposes an unreasonable or disproportionately large load on our infrastructure;
• Attempt to obtain Tickle's source code except where applicable law expressly permits it;
• Use Tickle to facilitate fraud, abuse, harassment, threats, or other unlawful activity;
• Use information obtained through Tickle to harm another person; or
• Encourage or assist another person in doing any of the above.

We may investigate suspected violations and take reasonable steps to protect Tickle, our users, and others.

10. Intellectual Property

Except for Your Content and third-party materials, Tickle and the Services — including the software, source code, object code, designs, interfaces, graphics, icons, branding, logos, text, functionality, databases, and other materials — are owned by or licensed to Tickle and are protected by intellectual-property laws.

The Tickle name, branding, logos, and related marks may not be used in a way that suggests sponsorship, endorsement, affiliation, or authorization without our permission.

No rights are granted to you except those expressly stated in these Terms.

11. Feedback

We appreciate feedback, suggestions, ideas, bug reports, feature requests, and other input about Tickle (“Feedback”).

If you voluntarily provide Feedback, you give us permission to use, adapt, develop, reproduce, and incorporate that Feedback into Tickle without restriction or an obligation to compensate you.

This does not give us ownership of unrelated personal information or Your Content.

Please do not provide Feedback containing information that you do not have the right to disclose.

12. Privacy

Your privacy is important to us.

Our Privacy Policy explains:

• What personal information Tickle collects;
• How we use it;
• When it may be disclosed;
• How long it may be retained;
• How we protect it; and
• The rights and choices available to you.

By using the Services, you acknowledge that your personal information will be handled as described in the Privacy Policy and applicable law.

The Privacy Policy does not eliminate or reduce any rights you have under applicable privacy legislation.

13. Communications

We may communicate with you electronically regarding the Services.

These communications may include:

• Account notices;
• Security alerts;
• Changes affecting the Services;
• Legal notices;
• Customer-support messages;
• Important product notices; and
• Other transactional or service-related communications.

If you separately consent to receive marketing communications, we may also send product news, announcements, or promotional communications.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in those communications.

Unsubscribing from marketing communications may not prevent us from sending communications that are reasonably necessary to administer your account, maintain security, provide the Services, or comply with law.

14. Third-Party Services and Infrastructure

Tickle may rely on third parties to provide portions of the Services, such as:

• Cloud hosting;
• Databases;
• Authentication;
• Artificial-intelligence processing;
• Notification delivery;
• Analytics;
• Crash reporting;
• Security;
• Email infrastructure; and
• App-store distribution.

Our use of service providers is described further in our Privacy Policy.

We do not control the availability or operation of services provided by third parties.

Third-party outages, changes, restrictions, software updates, or other events may affect Tickle's functionality.

Where you interact directly with a third-party website, app store, operating-system provider, or other external service, that third party's terms and policies may also apply to you.

15. Apple App Store

If you obtain Tickle through Apple's App Store, your use of the Tickle application is also subject to the applicable Apple Media Services terms and Apple's applicable end-user licence terms.

Unless Tickle provides a separate custom end-user licence agreement through Apple, Apple's Standard End User License Agreement applies to the licence of the Tickle application obtained through the App Store.

These Terms govern your relationship with Tickle concerning the Services, while Apple's applicable terms govern matters within their scope.

Nothing in these Terms is intended to provide usage rights that conflict with Apple's applicable App Store usage rules.

Apple is not responsible for Tickle's operation, support, content, or services except to the extent expressly required under Apple's own applicable terms or applicable law.

16. Service Availability and Changes

We want Tickle to work reliably, but we do not guarantee that the Services will always be available or operate without interruption.

Tickle may occasionally be unavailable because of:

• Maintenance;
• Software updates;
• Security issues;
• Infrastructure outages;
• Third-party service disruptions;
• Changes to operating systems;
• Technical problems; or
• Circumstances outside our reasonable control.

We may modify Tickle as the product evolves.

This may include adding, changing, limiting, replacing, or removing functionality.

Where a change materially affects your legal rights or how we provide a paid service, we will provide notice where required by applicable law.

We may discontinue all or part of Tickle. Where reasonably practicable and appropriate, we will provide advance notice of a material discontinuation.

17. Updates

Tickle may periodically release software updates.

Updates may:

• Fix bugs;
• Improve performance;
• Address security issues;
• Add functionality;
• Remove or modify functionality; or
• Maintain compatibility with operating systems and devices.

Some updates may be necessary for Tickle to continue functioning properly.

If you choose not to install an available update, some functionality may no longer work as intended.

Your device or app-store settings may automatically install updates depending on how those settings are configured.

18. Suspension and Termination

You may stop using Tickle at any time.

Where available, you may also delete your account through the application or contact us at [email protected].

We may suspend, restrict, or terminate access to Tickle if we reasonably determine that:

• You materially violated these Terms;
• Your use creates a security risk;
• Your account is being used fraudulently or without authorization;
• Your conduct may cause harm to Tickle, another person, or our infrastructure;
• Suspension is required by law; or
• Continued provision of the Services to you is no longer reasonably possible.

Where appropriate, we will attempt to provide notice before terminating an account, unless immediate action is reasonably necessary for security, legal, fraud-prevention, or safety reasons.

Upon termination, the licence granted to you under these Terms ends.

Sections that by their nature should survive termination will continue to apply, including provisions concerning intellectual property, disclaimers, limitations of liability, disputes, and other accrued rights or obligations.

Treatment of personal information following account deletion or termination is governed by our Privacy Policy and applicable law.

19. No Guarantee of Permanent Storage

Where Tickle stores information on your behalf, we take reasonable measures to maintain the Services and protect that information.

However, Tickle should not be treated as your sole permanent record-storage system.

You should maintain separate copies of information that would cause significant harm if permanently lost.

To the maximum extent permitted by applicable law, we do not guarantee that every item of data will always be available, recoverable, or immune from corruption, technical failure, or accidental deletion.

Nothing in this section limits obligations imposed on Tickle by applicable privacy, consumer-protection, or other laws.

20. Disclaimer of Warranties

This section applies to the maximum extent permitted by applicable law.

Tickle is provided on an “as is” and “as available” basis.

We do not promise that:

• Tickle will always be available;
• The Services will be uninterrupted;
• Tickle will be completely free of bugs or errors;
• Every alarm or reminder will activate exactly as intended;
• Every notification will be delivered;
• AI-generated scheduling interpretations will always be correct;
• Information stored through Tickle will never be lost;
• The Services will meet every user's individual requirements; or
• Tickle will remain compatible with every device, operating-system version, or hardware configuration.

To the extent permitted by applicable law, we disclaim warranties and conditions not expressly provided in these Terms, whether express, implied, statutory, or otherwise, including implied warranties or conditions of merchantability, fitness for a particular purpose, and non-infringement.

However, nothing in these Terms excludes, restricts, or modifies a warranty, condition, right, or remedy that applicable law does not permit us to exclude, restrict, or modify.

If applicable consumer law gives you mandatory guarantees or remedies, those rights continue to apply.

21. Limitation of Liability

This section applies only to the maximum extent permitted by applicable law.

Tickle is a consumer scheduling and productivity tool. The limitations below are intended to allocate risks reasonably between you and Tickle and do not limit liability where doing so would be prohibited by law.

To the maximum extent permitted by applicable law, Tickle and the people involved in operating it will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of, or inability to use, the Services.

This may include, where legally permitted, losses arising from:

• A missed or delayed alarm;
• A missed reminder;
• An incorrect date or time;
• An AI interpretation error;
• Loss of data;
• Loss of opportunity;
• Lost profits or revenue;
• Missed appointments;
• Missed travel;
• Missed deadlines;
• Device settings;
• Third-party service failures; or
• Service interruptions.

To the maximum extent permitted by applicable law, Tickle's total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of:

(a) the amount you paid directly for the Services during the 12 months immediately preceding the event giving rise to the claim; or
(b) CAD $100.

These limitations apply regardless of the legal theory on which a claim is based, including contract, tort, negligence, statute, or otherwise, to the extent permitted by law.

Rights We Do Not Attempt to Exclude

Nothing in these Terms is intended to exclude or limit liability for:

• Fraud or fraudulent misrepresentation;
• Wilful misconduct;
• Gross negligence where liability cannot lawfully be excluded;
• Death or personal injury to the extent caused by conduct for which liability cannot lawfully be excluded;
• Violations of applicable law where liability cannot lawfully be limited; or
• Any other liability that applicable law does not permit us to exclude or limit.

Some jurisdictions do not allow certain exclusions or limitations of liability. Where those rules apply to you, some portions of this section may not apply, and you may have additional rights.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Tickle and the people involved in operating the Services harmless from third-party claims, damages, liabilities, and reasonable costs arising directly from:

• Your unlawful use of Tickle;
• Your intentional misuse of the Services;
• Your material violation of these Terms; or
• Your infringement of another person's legal rights through your use of the Services.

You will not be required to indemnify Tickle for claims arising from Tickle's own negligence, misconduct, breach of these Terms, or violation of law.

This section is not intended to waive rights or protections that cannot lawfully be waived.

23. Consumer Rights

You may have rights under consumer-protection laws in the province, state, country, or other jurisdiction where you live.

Nothing in these Terms is intended to waive, exclude, or restrict rights or remedies that cannot legally be waived, excluded, or restricted.

If a provision of these Terms conflicts with a mandatory consumer-protection law that applies to you, the mandatory law will control to the extent of that conflict.

24. Governing Law and Disputes

These Terms and your relationship with Tickle are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles.

To the extent permitted by applicable law, disputes arising from these Terms or the Services may be brought before the courts of Ontario, Canada.

However, nothing in this section prevents you from exercising rights available under mandatory consumer-protection laws or bringing a claim in another jurisdiction where applicable law gives you the right to do so.

Before beginning formal legal proceedings, we encourage you to contact us at [email protected] so that we can attempt to resolve the issue.

You are not required to give up a legal right merely because you contact us informally first.

25. Changes to These Terms

We may update these Terms as Tickle evolves, our business changes, or legal requirements change.

When we update these Terms, we will change the “Last Updated” date at the top of this page.

If an update materially affects your rights or obligations, we will provide additional notice where reasonably appropriate or required by law.

Depending on the nature of the change, notice may be provided:

• Within the App;
• On our website;
• By email; or
• Through another reasonable method.

Where applicable law requires your affirmative agreement to revised Terms, we will ask for that agreement.

Otherwise, continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by applicable law.

If you do not agree to an updated version of the Terms, you should stop using Tickle.

26. Entire Agreement

These Terms, together with our Privacy Policy and any other terms expressly incorporated into them, constitute the agreement between you and Tickle concerning your use of the Services.

They supersede prior understandings or agreements between you and Tickle concerning the same subject matter.

Separate terms presented for a particular feature may also apply to that feature. If separate terms expressly state that they modify these Terms, those separate terms will control for that feature to the extent of any conflict.

27. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be severed from these Terms.

The remaining provisions will continue in effect.

28. No Waiver

If Tickle does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

A waiver of one provision or violation does not constitute a waiver of another provision or future violation.

29. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law gives you a non-waivable right to do so.

Tickle may assign or transfer these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or transfer of the Services, subject to applicable law.

If such a transaction affects how personal information is handled, our obligations under applicable privacy law and the commitments described in our Privacy Policy continue to apply.

30. No Partnership or Agency

These Terms do not create a partnership, joint venture, employment relationship, fiduciary relationship, franchise, or agency relationship between you and Tickle.

Neither party has authority to bind the other except as expressly stated in these Terms.

31. Contact Us

Questions, concerns, or feedback about these Terms or the Services can be directed to:

Tickle
Ontario, Canada
[email protected]

Our team is happy to hear from you.